Bigger Comments from TypePad
Don't get me wrong, I love TypePad. I have been a TypePad user since it went into Beta, and for the most part I have been incredibly happy with the service. They have fairly good customer service, including not bending me over a couch when a gallery of photos I took got slashdotted sapping my bandwidth supply and sending me over my monthly allotment. However, their new comments notifications are a bit bloated, as Jeff Harrell points out. He's right. Adding 6k to each comment message can stack up. I've got about 2200 comment emails in my stored comments folder, but if you increase their size by a factor of three...that's going to choke up some more much needed disk-space on my laptop.
I've opened a ticket with TypePad. Here's hoping they're listening.
Update: They are indeed listening. I'm now corresponding with Kristine and with Anil Dashes with regard to this issue. Updates when there's details.
Update 2: Hell, they're not just listening, they're acting. Jeff Harrell has more details. They've fixed the issue he complained about initially. I do, however, still have concerns about the amount of html in the emails itself, plus the little graphics file that accompany each message, while we're talking a difference of, say, 10k, across 2000 comments that's a couple meg. Now, escalate that to a corporate level across all their customers and you're looking at bandwidth savings, even if only half or a quarter of their customers opt out of HTML.
Instead, they're hoping that we'll do it on our end, but they won't give us instructions to handle that. At least, not yet. Anil, Byrne, and Kristine have done a good job so far handling this, but we're not done yet. Please give me the choice to receive text only email. Almost every company I deal with has the option receive text or html email. Please, Six Apart, give me that choice.
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Little things matter
As I've mentioned before, I'm a pretty happy customer of Six Apart, the people who make the Movable Type software product. I've been using their Read More
Little things matter
As I've mentioned before, I'm a pretty happy customer of Six Apart, the people who make the Movable Type software product. I've been using their Read More
New Typepad Comment Notifications Suck
Ok, so suck might be a bit harsh, but I dislike HTML emails, and I dislike things that were working, and now are different but do less. Comment notifications should contain a link to the post on which the comment
Comments:
Hi Tom, I've passed your comments on to the TypePad team, and I know they'll want to make sure the emails are doing everything you need them to do.
Posted by Anil on March 29, 2005 — 5:55 PM