AppleCare Not So Much
I buy AppleCare on my laptop machines. I always have. It's just the smart thing to do. Something about shelling out $300 for the peace of mind to know that for the next three years, it's a protected box, in case Apple did anything silly, or something wears out.
Well, tonight, in its fifth full day as my computer, Lysander went tits-up. Won't boot, just hangs on the spinner. I tried single user mode and it throws up a parcel of HD errors. So I figure, hey, I'll just grab that handy TechTool Deluxe disk that Apple threw in with the AppleCare kit. It's supposed to boot the machine that is protected, so that you can walk through a test sequence with an Apple tech over the phone.
Except that they forgot to update the boot version of the TechTool Deluxe disk to work on Intel Macs.
Like My MacBook Pro.
Oops.
Tomorrow, it'll go over to MacUpgrades in Bethesda, and John Hart will take a look at it. But Apple, you screwed the pooch something fierce here. Instead of giving me the tools to help myself, I have to take a major chunk out of my day tomorrow to drive to Bethesda, give it to John and have him do diagnostic after diagnostic.
A little attention to detail would have gone a long way here.
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Comments:
That blows _hard_. I normally trip into Tysons, as I'm far west of there.
On the note of AppleCare, I just realized I have 13 days left on my initial one year warranty. Time to upgrade before it's too late.
Posted by CipherSwarm on March 4, 2006 — 7:53 PM
Amazing. Such quality to detail is paid attention to things like packaging only to fall short on something like universal binary on an essential tool. *shakes head*
I am also a major proponent of investing in AppleCare.
Posted by KB on March 5, 2006 — 2:40 PM